Volotea aims to connect cities that are not well served by major airlines by offering direct and affordable flights. This strategy has allowed the company to grow rapidly and establish a significant presence in the European low-cost market.
In this guide, we’ll find out how and when it’s possible to change a Volotea flight ticket , how to cancel or completely cancel a flight, how to get a refund, and how to contact the Spanish airline.
We will then see how to proceed, how to modify the booking data , what penalties you may have to pay and when you are entitled to a refund .
Summary
How do I change a Volotea flight ticket?
How do I cancel my Volotea flight?
If you cancel your ticket, can you get a refund? 2
Volotea flight cancellation: when are you entitled to a refund?
How to get a refund for your Volotea flight?
How do I change a Volotea flight ticket?
Changing a Volotea ticket is possible, but there are some conditions and costs to consider. Here are the details on when and how you can make changes:
When is it possible to change a Volotea ticket:
- Before departure : Changes can be made up to 4 hours before flight departure. It’s important to act promptly to avoid problems.
- Through authorized channels : Changes can be made online via the Volotea website, via the mobile app, or by contacting customer service.
- Change of date and time : You can change the date and time of your flight. However, these changes are subject to availability and may incur additional fees.
- Name Change : It is possible to change the passenger’s name, but this will incur an additional cost.
- Additional Services : You can add or change extra services such as additional baggage, seat selection, and other optional services.
- Change Fees : Changes generally incur a fee. The cost depends on the type of change and the time remaining before departure.
- Fare Difference : If the new booking costs more than the original booking, you will have to pay the fare difference in addition to the change fee.
- Additional Costs : If the change involves additional services, there may be additional costs associated.
Procedure for changing a ticket:
- Online :
- Go to the Volotea website.
- Go to the “Manage my booking” section.
- Enter your flight details and follow the instructions to make any changes you want.
- Mobile App :
- Open the Volotea app.
- Go to the “My Bookings” section.
- Follow the instructions to change your booking.
- Customer Service :
- Contact Volotea customer service for assistance. Have your booking details ready to facilitate the process.
Change policies and fees may vary, so it’s always a good idea to check the Volotea website or contact their customer service for up-to-date information specific to your booking.
How do I cancel my Volotea flight?
If you’ve booked a flight with Volotea but ca n’t make it , you’ll need to cancel your ticket . But how? The online process is simple and intuitive: simply visit the airline’s website and log in to your customer area, where you’ll find your reservation. Selecting it will allow you to modify the reservation and then cancel it.
As in many cases, the best thing to do to have peace of mind and be covered in situations like this is to take out travel insurance , which should be chosen at the same time as purchasing the ticket .
In this case, Volotea offers the Flex plan , which allows you to make unlimited changes to your booking (without paying any commission) up to just 4 hours before your flight’s departure.
The Flex plan also allows you to have a ticket refund , issued in the form of Volotea credit, if you choose to permanently cancel your travel document.
But how does it work for those who haven’t signed up for the Flex plan , and in what other cases can you request a ticket refund?
If I cancel my ticket, can I get a refund?
As mentioned, choosing the Flex plan when booking your flight ticket allows you to receive a refund (issued in the form of Volotea travel credit) in the event of trip cancellation.
As specified on the company’s official website , the refund issued does not include the insurance subscription costs, any credit card fees, or name changes.
Even if you don’t get all your money back, getting a good portion of it back is a great relief for travelers.
Unfortunately, however, if you have not chosen the Flex plan, canceling a Volotea ticket does not give you the right to any refund .
Therefore, if you don’t want to lose all your money, the best option is to keep your ticket and change the name, date, or even the itinerary to suit your new needs. We’ll see later how to change your details and what fees may apply.
However, there are particular conditions in which Volotea offers a refund of the ticket even if you have not chosen their insurance .
In fact, there are exceptional circumstances (due to force majeure ) that are illustrated in the airline’s Conditions of Carriage : these include, for example, the death of a passenger , for which family members can receive a refund of the cost of the ticket.
In the event that urgent surgery is required for a direct relative (first or second blood relative) of the passenger, or in the unfortunate event of the death of a family member of the passenger , Volotea offers a free name change without having to pay the penalty otherwise envisaged.
However, the price difference between the first ticket and the new flight, if applicable, will be payable, and the new ticket must be used within 12 months of the purchase date.
If you find yourself in these particular circumstances, the traveler or his/her family members must contact Customer Service and communicate the force majeure situation before the flight takes off.
Volotea flight cancellation: when are you entitled to a refund?
In the event of a Volotea flight cancellation, passengers may be entitled to a ticket refund under various circumstances. Here are the details:
- Flight cancellation by Volotea :
- If Volotea cancels the flight, passengers are entitled to a full refund of the ticket price.
- Alternatively, Volotea may offer an alternative flight to the same destination. If the passenger rejects the alternative flight, they can still request a refund.
- Significant delay :
- If the flight is significantly delayed (more than 3 hours upon arrival), passengers may be entitled to a refund, as well as possible compensation under EU261 regulation.
- Exceptional circumstances :
- In the event of exceptional circumstances such as serious illness, death of a family member, or other serious personal situations, you may request a refund. In these cases, Volotea may require supporting documentation (such as medical or death certificates).
Procedure for requesting a refund:
- Online :
- Go to the Volotea website.
- Go to the “Manage my booking” or “Contact us” section.
- Enter your flight details and follow the instructions to request a refund.
- Customer Service :
- Contact Volotea customer service by phone or email.
- Please provide your flight details and the reason for your refund request.
- Processing times : Refund processing times may vary. Volotea typically processes refund requests within 7-10 business days, but may take longer during peak demand periods.
- Refund Policy : Refunds will be made using the same payment method used to purchase the ticket.
- Specific Policies : Refund policies may vary depending on the fare type purchased and the specific ticket conditions. It’s always a good idea to carefully read the terms and conditions when booking.
- Additional compensation : In addition to reimbursement, passengers may be entitled to additional compensation under European regulations (EU261), which may vary depending on the flight distance and the duration of the delay.
For further details and to initiate a refund request, you can visit the Volotea website or contact their customer service directly.
How to get a refund for a Volotea flight?
To obtain a refund for a Volotea flight, you must follow a series of specific steps. Here’s a detailed guide on how to proceed:
Steps to get a Volotea refund:
- Check eligibility : Make sure you’re eligible for a refund. Common situations include Volotea’s cancellation of the flight, significant delays, or exceptional circumstances (such as illness or bereavement).
- Necessary Documentation : Prepare the necessary documents, such as your booking number, flight details, and any medical or death certificates if the refund is requested due to exceptional circumstances.
- Access to the Volotea website : Go to the official Volotea website www.volotea.com .
- Manage your booking : Navigate to the “Manage my booking” or “Contact us” section. Enter your booking details (booking number and last name) to access your flight.
- Requesting a refund : Follow the instructions to request a refund. There’s usually an option to request a refund or submit a request through an online form.
- Contact customer service : If you can’t find the refund option online or need additional assistance, contact Volotea customer service. You can do so by phone or email. Have all your booking details ready.
- Customer Service Phone Number : Find the customer service phone number for your country on the Volotea website.
- Contact form : Use the online contact form available on the Volotea website in the “Contact us” section.
- Processing time : Volotea usually processes refunds within requests 7-10 business days, but times may vary.
- Refund Method : The refund will be made using the same payment method used to purchase the ticket.
- Cancellation by Volotea : If Volotea cancels your flight, you should receive an automatic refund, but it’s always a good idea to check and follow the steps to ensure you receive it.
- Exceptional circumstances : Please submit supporting documentation (such as medical certificates) via the contact form or by email to customer service.
- EU Regulation 261 : In the event of cancellations or significant delays, you may be entitled to additional compensation in addition to a ticket refund. This compensation varies depending on the flight distance and the duration of the delay.
How can I contact Volotea?
To contact Volotea, you can use several channels, including phone, email, and their website. Here’s a detailed guide on how to do so:
You can manage your bookings and contact Volotea through their official website:
- Manage My Booking : Go to Manage My Booking to change your flight details or request assistance.
- Contact Form : Use the contact form available in the Customer Support section. Here you can submit specific requests or questions.
Volotea has specific phone numbers for each country. You can find the customer service number for your country in the Contact Us section. Here are some examples:
- Italy : +39 895 895 4404
- Spain : +34 931 220 851
- France : +33 899 232 050
- Greece : +30 211 198 5707
Volotea is active on the main social media, where you can send direct messages for assistance:
- Facebook : Volotea’s Facebook page
- Twitter : Volotea’s Twitter profile
For non-urgent requests, you can contact Volotea by email using the contact form on their website.
You can also use the Volotea mobile app to manage your bookings and contact customer service:
- Download the Volotea app from the App Store (iOS) or Google Play (Android).
- Go to the “Help” or “Contact” section in the app.
- Booking number : Always have your booking number ready when contacting Volotea.
- Opening Hours : Check customer service opening hours for your country to avoid long wait times.
- Language : Try to contact customer service in the language of the country you are calling from for a faster and more efficient response.
For further information and assistance, visit the official Volotea website www.volotea.com .
